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SAP CRM 7.0 & CRM CUSTOMIZATION

SAP CRM 7.0 & CRM CUSTOMIZATION COMPLETE VIDEO TRAINING PACK    

he SAP CRM application is an incorporated client relationship administration (CRM) programming produced by SAP AG that targets business programming requirements of midsize and substantial associations in all businesses and sectors.

 

Features of SAP crm 7.0 and customization

All inclusive Universal multimedia interaction routing

Provide consistent customer care over media sort with unified queuing, prioritizing, and routing of calls and chats – including callbacks and nonexclusive items.

Customizable screen pop

Use caller  ID to drive a screen pop or send data from CIC's Interactive Voice Response (IVR) framework to customize application works inside SAP.

Data exchange

Share screen pop data, including Business Partner data, when the interaction is exchanged from operator to operator.

operator status

Empower a unlimited number of status settings inside the SAP CRM desktop for a more exact evaluation of operator activity and more productive staffing with custom-configurable, ongoing presence management.

Implanted call controls

See caller  data, call details, and call control catches in the SAP CRM desktop communication toolbar.

Brought together interaction reporting .

Get knowledge into association history identified with SAP records with Interaction Records. See why and how regularly clients get in touch with you to help recognize issues that require the most operator time.

 

SAP CRM 7.0 & CRM CUSTOMIZATION COMPLETE VIDEO TRAINING PACK    

 

You get complete coverage of the topics below:    

 

Curriculum


Lecture 1 Intro CRM course 
Section 1: Intro to SAP
Lecture 2 What is SAP ? what is ERP ? History and brief on SAP. 
Lecture 3 SAP_Advantages_and_disadvantages 
Lecture 4 what_is_ERP._List_of_solutions_from_SAP. 
Lecture 5 what is a transaction in SAP 
Lecture 6 SAP Landscapes 
Lecture 7 what is SAP instance and client 
Lecture 8 SAP interface technology 
Lecture 9 SAP landscapes and transports management 
Lecture 10 SAP subprocesses 
Section 2: SAP Gui Training
Lecture 11 sap gui training and navigation 
Lecture 12 sap gui screen elements and navigation 
Lecture 13 Managing favorites and other functions 
Lecture 14 printing in SAP 
Lecture 15 SAP own data management 
Lecture 16 SAP tables 
Lecture 17 SAP help F1. Technical screen elements. table browsing. 
Section 3: CRM
Lecture 18 What is CRM ? 
Lecture 19 CRM requirements 
Lecture 20 CRM benefits 
Lecture 21 CRM features
Section 4: SAP CRM
Lecture 22 Sales management 
Lecture 23 Service management 
Lecture 24 Marketing management 
Lecture 25 Interaction center management 
Lecture 26 CRM Trade management 
Lecture 27 CRM Partner management and BCM 
Section 5: CRM features
Lecture 28 SAP CRM
Lecture 29 SAP CRM introduction 
Lecture 30 SAP CRM - Sales, Service, Mktg. management
Lecture 31 SAP CRM - ecommerce, channel management, interaction center 
Lecture 32 CRM features 
Lecture 33 CRM Architecture
Section 6: CRM Security
Lecture 34 CRM security components 
Section 7: SAP CRM Navigation
Lecture 35 CRM Architecture and Navigation
Lecture 36 CRM Navigation continued 
Lecture 37 SAP CRM - GENIL - BOL 
Lecture 38 CRM Customization - more architecture componants
Lecture 39 CRM Business partner in transactions
Section 8: Demo
Lecture 40 Demo - Logon to CRM and basic navigation

Lecture 41 Demo 
Section 9: Conclusion
Lecture 42 Conclusion

 

Buy the Complete Video Training for a special introductory price of $49

 

After Completing Payment:


- You will be receive a link on your mail id to download SAP training material after your purchase.
- Download Your SAP Training Materials